1. Who provides the service
PASIC Systems is the trade name of Tina Kostreševič, self employed in the Canary Islands. She signs the quotes and issues every invoice with IGIC. Sandi Pašić runs the projects and is your daily contact.
2. Scope
The service is what the accepted quote says. The website includes design, texts, menu or prices, WhatsApp bookings, four languages (Spanish, English, German and Italian), domain, hosting, security certificate, backups, Google profile and the changes in point 5. The AI receptionist includes 300 minutes a month, setup with your services and prices, and a WhatsApp notice for every booking. Anything outside the quote is quoted before we do it.
3. Price and tax
Prices are those on pasicsystems.com/precios on the day of the quote, without IGIC. IGIC is added on the invoice. The fixed price in the quote does not change. If monthly fees ever change, we tell you 30 days before and you can cancel at no cost.
4. Payment
You pay nothing upfront. The website is paid when it is ready and looks the way you asked, within 7 days of your OK, by bank transfer or Bizum. Then we put it live on your domain. If in the end it does not convince you, you pay nothing and the proposal is deleted. Monthly fees are paid at the start of each month from the day the site is online. If a fee is 15 days late we remind you, and after 30 days we may pause the service until it is paid.
5. Changes
In the first year changes are unlimited within normal limits. Normal means texts, prices, dishes, hours, photos, offers, seasonal menus and small layout tweaks. We make them within 48 hours on working days and group them into one delivery when many arrive together. A new design, new pages or features, an online shop, languages beyond the four, and photo or video production are quoted separately in advance. If one month goes past about two hours of work, we talk with you before going on. From the second year small changes stay included up to one hour a month. Anything beyond that hour is quoted before we do it. Changes you make yourself in your owner panel do not count towards the hour.
6. Domain and content
The domain is registered in your name and managed by us. Texts, photos, menu and data are yours. Once the site is paid you may use the design and code for your business with no time limit. If you leave, you get all your content and a copy of the site, and we transfer the domain for free. Stock photos keep their own licence.
7. Personal data
You decide about your customers' data and you are the controller. PASIC Systems processes it only on your behalf, as processor under Article 28 GDPR, and we sign that contract at the start. To run the service we use providers such as Cloudflare or Vercel, Supabase and Retell AI. Some are outside the EU and work under standard contractual clauses. Call recording is off and transcripts are deleted after 30 days.
8. Artificial intelligence
At the start of every call the receptionist says she is the business's virtual assistant, as Article 50 of the EU AI Act requires. She answers with the information you give us and never invents prices or dishes. Allergies are only written on the booking and she says the restaurant will confirm. She can make mistakes, so every booking reaches you by WhatsApp for your team to check.
9. Term and cancellation
There is no minimum term. The website and the receptionist run month to month. Cancelling before the end of a month applies from the next month. Unused minutes do not roll over and we alert you at 80 %. If the receptionist does not convince you in the first month, we refund that fee.
10. Liability
We work with care and fix whatever fails quickly. We are not liable for indirect losses, such as bookings or sales lost through a provider or internet outage. Our total liability is limited to what you paid us in the last 12 months. This does not limit any rights the law gives you as a consumer.
11. Support
WhatsApp Monday to Saturday from 9 to 20 h, answered the same day. If the site is down it is fixed first, Sundays included. If Sandi is not available, Tina is the backup contact and you keep your domain, your content and a copy of the site.
12. Acceptance and governing law
The written quote is accepted by replying acepto by WhatsApp or email. These terms are part of it. Spanish law applies and, if a problem comes up, we first try to solve it by talking.
13. Owner panel
Your website has a panel at /admin. You log in with a code sent to your email, no password, and from your phone you change hours, closed days, a closed today notice, the dish of the day, dishes with prices and allergens, photos, phone and whether you take bookings. The site shows it within seconds, every change is logged and the last one can be undone. What you change yourself never counts towards the second year hour.
14. Hosting and automations
Websites are hosted on Cloudflare Pages, with a security certificate and backups. Automations run inside your own tools whenever possible, such as your Google, your WhatsApp Business or your booking system. They are yours and keep working if you leave. The costs of those tools, such as WhatsApp messages billed by Meta, are paid by you directly. 30 days of adjustments are included, then fixes are quoted. We ask only for the access the automation needs and give it back when we finish.
If anything here is unclear, message us on WhatsApp at +34 613 303 369 and we explain it.